India may handle UK railway enquiries in the near future
February 28, 2009
Barack Obama’s administration is keen on taking steps to streamline the outsourcing process. Which will subsequently increase the chances of generating opportunities for the large number of unemployed US techies, affected by recession.
According to ‘The Sun’, it seems, across the Atlantic in Britain, no such qualms exists .The UK’s National Rail Enquiries is shunting British call centre jobs to India in order to save cash As per the paper, about 70 positions may be out-sourced.
The Association stated, over 70% of the calls to the number would now be handled by staff in Mumbai (India) The decision was conveyed on Thursday to the Workers at the centre in Wath-upon-Dearne, South Yorkshire.
A spokesman for ATOC revealed that Indian workers currently took about 50% of the calls. He said:
“Our monitoring shows that levels of customer satisfaction for both the call centres are same. We can achieve significant savings through this rebalancing and it makes sense to do so.”
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