Passenger complaint to Virgin about meal served on Mumbai-London flight
January 31, 2009
We have all had or heard about the quality of meals you get when travelling on board an aeroplane, with flight operators using the excuse of inadequate catering equipment available when aboard a plane. One person has had enough and written a letter of complaint that was picked up due to the nature of it’s content.
Sir Richard Branson has thanked the author of a tirade slating food on board as a ‘culinary journey of hell’. The Telegraph described the anonymous email, which has whipped around the internet, saying, opening the lid of the main meal was like being given a ‘dead hamster as a Christmas present’, as one of the best airline complaints in the world.
The disgruntled passenger, after a flight from Mumbai to Heathrow on December 7 last year, without mincing the words, said via email:
“Imagine being a 12-year old boy Richard. Now imagine it’s Christmas morning and you are set with your final present to open. It’s a big one, and you know what it is. Only you open the present and it is not in there. It’s your hamster, Richard. It’s hamster in the box and it’s not breathing. That’s how I felt when I peeled back the foil.”
The complaint went on…
‘It’s mustard Richard. MUSTARD. More than any man could consume in a month. On the left we have a piece of broccoli and some peppers and on the right side the chef had prepared some mashed potato. The potato masher had obviously broken and so it was decided the next best thing would be to pass the potatoes through the digestive tract of a bird.”
About the desert, the complaint noted:
“The cookie appeared as some sort of backstreet underground cookie, purchased off a gun-toting maniac high on his own supply of yeast. The custard was like a sour gel with clear oil on top.”
Sir Richard Branson telephoned the author of the letter and thanked him for his ‘constructive if tongue-in-cheek email’, reported The Telegraph.
The complainant has been invited by Sir Richard Branson to select the food and wines for future Virgin flights. The passenger has not yet confirmed whether he would take up the opportunity.
Other News:Gel Nails are available online!
we have used catering equipment
www.wrightchoicecatering.co.uk
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